Providing second line support on NetSuite for Finance, Procurement, Expense Management & Workflow users, including liaising with NetSuite customer support for 3rd line application support.
Maintaining NetSuite Support log & Systems Accountant's support knowledgebase/how-to guide.
Liaise with Process Owner in case incidents raise result in requests for change.
Maintaining configuration of master data, such as Saved Searches, Legal Entity masters, etc.
Assisting in Month, Quarter and Year End close procedures.
Develop and maintain Saved Searches in NetSuite.
Assisting with project work (e.g. analysis, testing) as required.
Liaise with Global Process Owner when deviations from Global standards are identified in order to ensure consistency within accounting systems and processes.
Flexibility to attend meetings and provide on-site support at other locations, often at short notice, in countries serviced by SSC.
As with any systems support role it is likely that to meet the demands of the job there will be a requirement at certain times to work additional hours outside of core contracted hours for tasks that need to be carried out in the live environment out of hours.
Requisitos mínimos
Education and Experience:
Knowledge of NetSuite Finance modules would be an advantage
Strong PC / Microsoft skills, including Access, Excel Macros & MS Project
Experience working in a Shared Service Centre
SQL Server 2008
Skills and Abilities:
The ability to manage a varied workload to tight deadlines
Flexible and adaptive to changing needs
Problem-solving and analysis skills
High level of accuracy and attention to detail
High level of self-motivation and commitment
Excellent verbal, written and electronic communication skills, confident, professional and strong personality
